Our client is an Event Management Company based in Surrey and they have an opportunity for a Delegate Manager.
** Hybrid Working - some flexibility available **
Salary Range - £34K - £38K
MUST have Cvent or similar experience, knowledge & experience of TOV reporting is important.
To lead and manage a delegate team on assigned pharmaceutical events, focusing on the successful creation, management, and delivery of event registration, attendee management, and technology solutions. As a Delegate Manager, you will be responsible for overseeing various elements of the event lifecycle, ensuring that the project is executed efficiently, aligning with the client's business goals, and maintaining high-quality standards.
Key Responsibilities:
Client Management:
- Participate in client update calls, ensuring timely and accurate updates on event registration.
- Collaborate with Delegate Managers and Coordinators to prepare for project update calls.
- Understand and deliver on client objectives, addressing queries and challenges proactively.
- Support RFP responses and pitch documentation, attending meetings as needed, and presenting to external stakeholders.
Operational Delivery Management:
Delegate Management:
- Attend kick-off meetings to gather requirements and align internal and external teams.
- Oversee project timelines and resources, ensuring milestones are met.
- Supervise and support team members in managing event communications, ensuring accuracy and timeliness.
- Analyse registration data and provide actionable insights to optimize project outcomes.
- Manage event logistics such as travel, hotel, and room block coordination.
- Utilise event technology (Cvent, Excel) to support the registration and event management process.
- Ensure event websites, emails, and reports are effectively managed, tested, and updated.
Pharma Know-How:
- Lead projects involving congresses, investigator meetings, and advisory boards.
- Stay updated on pharmaceutical regulations, codes of conduct (e.g., PhRMA, EFPIA), and compliance protocols.
- Ensure adherence to local healthcare regulations regarding meal and hospitality expenses.
Reporting and Data Management:
- Generate and analyse event reports to meet client expectations and industry-specific requirements.
- Lead post-event reporting, including budget reconciliation and supplier analysis.
- Ensure compliance with GDPR and data privacy regulations.
Budget and Finance Management:
- Accurately track and report project expenses, ensuring cost savings and value-added services.
- Manage supplier negotiations, identifying cost-saving opportunities.
- Monitor and ensure accurate recording of team time against budgets using Clockify.
Team Leadership and Development:
- Provide leadership and guidance to junior team members, ensuring effective delegation and project delivery.
- Support training initiatives and contribute to the growth of team members.
General Responsibilities:
- Collaborate with senior management and peers to ensure effective project delivery.
- Attend company training days and meetings as required.
Required Skills & Experience:
- Proven experience in managing pharmaceutical events (e.g., congresses, investigator meetings).
- Strong communication skills, both with clients and internal teams.
- In-depth understanding of pharmaceutical industry codes, compliance standards, and regulations.
- High-level proficiency in Cvent and Excel.
- Experience in event technology solutions, multi-path registration, travel & hotel modules, and email communications.
- Strong budget management and reconciliation skills.
- Ability to lead and motivate teams while ensuring high-quality standards are met.
Creative Recruitment is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.